Hey There! I'm having the same issue. I've been an ACI for years and years and all the official Training Partner Support emails don't work or they are busy. I don't know why they don't just send voucher codes out automatically when you pass the exam. I've been contacting them for months now with no response. I passed the CC Video Editing exam again in September 2022 and am supposed to have received the 2-year voucher. Now over a decade as an ACI its been the same every year. Once again, no issue with the admin, I'm sure there is a reason, but it is frustrating.  ... View more

Denoising, in general, is not very smooth unless you are lucky or you have a very powerful GPU and computer specifically created for rendering fx. Because you are on a laptop, as already suggested, it would be much, much better to apply the effect in After Effects and then export a single clip back to Premiere (which will become your new master clip). It seems like a whole lot of trouble, but denoising is a very serious thing. I've accomplished this on my laptop with success, but it was very slow. The native effects in AE take a lot of time and the 3rd party effects such as DeNoiser and others can be worse. To summarize, avoid the dynamic linking with Denoising or Denoising directly in Premiere if you don't have a powerful computer.   As a side note, for future, difficult exports, try less compressed, higher quality formats such as Prores, DNxHD, DNxHR, Go Pro Cineform, or Animation. Recently, we had some issues with particle effects in animation and we tested output in various formats across different computers and it was clear that some formats put additional pressure on the effects processing. Effects cause a lot of processing and if you combine a highly compressed file format...this can mean longer processing times and more things that can negatively affect the output. Some effects have issues with even the mighty Prores file format. There are times where GoPro Cineform and Animation seem to process smoother. I'm not saying this is the perfect answer to your problem, but this is something to be aware of or try on a lower powered machine.  ... View more

When you reinstalled did you use the Creative Cloud Cleaner Tool? We've had some recent issues with Premiere installation and the only fix was to completely uninstall all the Adobe Apps with the Creative Cloud Cleaner Tool. Not saying this will or will not fix your situation but if you haven't tried it, I would definitely do this as a first step.   Crashing can also be caused by Premiere (or other apps) trying to load drivers and other things as well. If you have 3rd party plugins, these should all be removed as well as these can cause issues as well. Including what has already been mentioned, here is possible checklist:   Video Card Update: Old or even newly updated drivers can cause crashing. You may need to update or roll your drivers back. Creative Cloud Cleaner Tool: Used for Adobe app corruptions by performing a more thorough, clean uninstalls. Competing Applications: Sometime newly installed apps outside of Adobe might be competing for the same resources and cause crashing and issues. OS Issues: I use both Windows 10 and Mac OS and depending on your versions of OS there can be issues and problems as well.   If you give us more info on your OS, the version of Adobe apps you are using and the hardware you are currently running on, this would be an excellent start!      ... View more

It sounds like your project is having some issues! There are a number of reasons that you may not be able to Click or Right-Click on the icons and files in your Project.  I've had a similar issue with the newest version. Before continuing, what Operating System are you working in? How much RAM Memory and space do you have your OS and/or Media Hard Drive? Here are some possible info related to your issues:   NOT ENOUGH RAM MEMORY: If you are running out of memory due to not enough RAM some apps can freeze up or lose a certain amount of functionality. PROBLEMS WITH YOUR HDD/SSD: If you are running out of room on your drives OS or MEDIA there can be major issues as well. Make sure you have plenty of headroom. CORRUPT APPLICATION INSTALL: You may new to reinstall Premiere using the Creative Cloud app. If you are still having issues, you can do a more "thorough" install by using the Creative Cloud Cleaner Tool--which has been known to fix many corruptions and issues with Adobe applications in general. (Link) HARDWARE ISSUES RUNNING PREMIERE: You also may want to check out that your video card is updated and that all the minimum requirements to run Premiere are there.  OS ISSUES: There are also known issues with some of the Adobe applications and the latest Mac OS Catalina. I have been having many issues with Catalina with Premiere, Photoshop and a few others. I've fewer issues on Windows on the current release.On a Mac, we rolled the OS back to the last OS (though things are getting updated). TRICKY PANELS & WINDOWS: Occasionally, applications may get confused or windows and panels may pop up "behind" key parts of the application and give you the illusion that nothing is clickable. Sometimes minimizing Premiere and bringing it back up can cause invisible windows to reappear. Also, look at the edges of your application and the windows available in your DOCK or TASKBAR. Sometimes an extra error popup or another window my be preventing access to parts of your application.  INTERFERING APPLICATIONS: Clickability can also be affected by 3rd party applications and plugins which may interfere with Premiere's functionality. Make sure to use the elimination method to uninstall or disable suspected apps. If you are not sure which ones could be an issue, uninstall all of them and one by one reinstall them and make note of Premiere's functionality after each one.   On a separate note, it looks like you are having issues with missing media? In case you don't know: Relinking Media can be done by selecting one or more clips and Right-Click and got to LINK... The Link and Locate media is quite robust and can easily auto search volumes and connect clips.   To prevent getting the Missing Media (?) symbol, its best to direct your files into a more organized folder structure. An example would be to create one Master Project Folder, and then within that folder you would be subfolders that would contain your Projects and Media to keep everything together. If you don't do this, you can dedicate an entire drive to a specific project and its media. If you have any questions, happy to help! Good luck. ... View more

Like Paige said, is possible to change your folder location to another drive. It is actually recommended that you direct all your photo media to an external drive with plenty of space. Just make sure you also have a backup drive. Additionally, you can direct your media to the cloud* as well (Google Drive, iCloud, Onedrive or Dropbox Sync folder). Of course, depending on the cloud service you have, you still might have to have an external drive just to have instant access to sync media from the cloud.        Just remember, whenever you hit IMPORT, double check where your files are going. By default, it will store on your C: drive (Windows) or your primary Mac OS drive. ... View more

In the new Photoshop versions, just don't hold down SHIFT when re-sizing your images. Aside from this, Photoshop allows you to accidentally or intentionally perform destructive modifications to your images. Photoshop generally doesn't know what you consider to be "stretched" or "distorted/compressed". It's something usually an artist looks at and understands that it is wrong. Other than a visual indication like "that circle is not a real circle" or "that square is not a square" or "that person appears stretched and distorted, it's all about using the tools correctly. As stated previously, in previous versions of Photoshop, when we entered FREE TRANSFORM (Command/Control+T) to re-size an image, maintaining the aspect ratio proportionally, we had to hold the SHIFT key down. In the current versions of Photoshop, this is not necessary. When re-sizing using something like FREE TRANSFORM, just grab a corner transform of your text, image or graphic object and drag. Photoshop won't let you change the aspect ratio accidentally or otherwise unless you now do the opposite and hold down the SHIFT key. Adobe is kind of building these features into their applications to prevent exactly what your talking about. If you have a single image open and you feel you have accidentally messed up the aspect ratio, it should be easy to see the issue around the edges of your image as the artboard should be the same size as your original. You can use REVERT to undo the changes you have made to the image. If you feel you have messed up the size or aspect ratio of your artboard, that is a different issue. That would be harder to detect unless you notice something visually. If someone has handed you a thousand photographs that you feel have incorrect aspect ratios, there is no AI that I know of that would auto-correct this. Maybe someone else knows of something like this. Anyways, if there is a more specific issue or question, happy to help! 🙂 ... View more

Hey Claudie! I'm a huge fan and user of Techsmith Snagit and Camtasia software and Premiere. When you say the end part of your videos are missing, does it mean it goes to black, ends abruptly or stops prematurely? Or something else? I use Snagit to take quick screen captures and I've never had missing parts of the video however I have had captures affected by security that affects screen captures. Aside from this, there could be a corruption on the part of Snagit or Premiere to encode and/or decompress the video. Some compression videos may play fine in a standard player but have issues going into a video editing program. It sounds like there would be corruption in the way your videos are encoded. I guess my other question would be, does this happen consistently with any video you have recorded with Snagit? Here are some things I would try:   Completely uninstall/re-install Snagit and try re-recording Completely uninstall and reinstall Premiere/Media Encoder using the Creative Cloud Cleaner Tool   There are some other theories but that is where I would start. If you have already fixed the problem, please tell us what you have done so others may benefit. Thank you and good luck! ... View more

This is very exciting for those of us working with features and working on large scale projects. ... View more

I completely understand. Most of what we work with that performs variable batch replacements, etc are propriety to various companies, etc. Right now, Adobe is just getting started with the "data-driven" features and animations on the user side. There are some neat things you can do but unfortunately, I am not aware of something that can do exactly what you are saying. I'm on the look out for this though. Hang in there! ... View more

As long as you have a subscription to Adobe (and fully signed in to the cloud), you should not have any problems opening your projects. Your projects should be preserved and fine. If you are signed in to your Adobe account and you are still having issues, it could be that there is an issue with the login or there could be some corrupt issues that may require you to update or reinstall your Cloud Application. ... View more

Use COMMAND+CLICK (MAC) or CONTROL+CLICK (WIN) on the blue FRAME COUNTER to convert between FRAMES, FEET & FRAMES and TIMECODE.   Cmd+Click or Cntrl+Click Here in the middle of the timecode or frame counter   Note: This also works the same way in After Effects for those interested. ... View more

As far as I know, (and happy to know otherwise)--"chain" consolidation does not work yet. I usually create After Effects content dynamically (as you do) from Premiere and then I usually copy any importables into my AE or PR folders before import. You can also use the amazing RENDER and REPLACE (Right-Click on any single or multiple clips) to flatten dynamic content down in high quality file formats like Prores, Cineform and DNxHD/HR. Then you can use your Project Manager to collect or consolidate your project. ... View more

It's sounds like you need to RESET or RE-INSTALL the application. All of the things you mentioned should work flawlessly by default. You can reset by holding down COMMAND+OPTION+SHIFT (MAC) or CONTROL+ALT+SHIFT (WIN) as you open and boot into Photoshop (keep those keys held down until the pop-up window). A little window will pop-up which allows you to reset preferences. Press OK. If this doesn't work--you can use the CREATIVE CLOUD CLEANER TOOL to completely fresh reinstall Photoshop. This tool can fix many problems that you are describing. I'm not saying this will fix your situation, but its a start!   SIDE NOTE: Apple systems seem to have a lot of conflicts with the FUNCTION KEYS are they are prioritized for the OS. If you feel you can afford to lose the ability to quickly adjust the volume or the brightness of your screen, you can go into your PREFERENCES and then to KEYBOARD settings. Click on the FUNCTION keys checkbox to use F1, F2,.... to normal keys. ... View more

Just my two bits: Most of the publicly available solutions are mostly prosumer/consumer solutions, unfortunately. I used to use Sonic authorized software with sonic hardware and of course, was very familiar with Encore DVD. As far as the one I've seen used in corporate and consumer workflows--Nero Burning Rom 2019 ($49). I used this a long time ago, but unfortunately, I cannot confirm this myself. I only know what I see my clients using.     ... View more

Catalina is very problematic with a number of Adobe applications right now. For most, I've been recommending not upgrading until Adobe and/or Apple fix the issues. Most of the companies and studios I work with are not upgrading to Catalina for this reason. Happy to hear from anyone if they have had any successful experiences. Overall, even if an application partly problematic, that's way too much for a workflow that requires stability. In addition, some things that can affect the opening of Premiere:   1. Corrupt Codec loading at startup 2. Corrupt Plugins/FX loading at startup 3. Corrupt Premiere install or modules (reinstall using Creative Cloud Cleaner Tool)   If you think that Catalina is not the issue, try the elimination process. When you reinstall Premiere, make sure no other plugins or codecs are installed before testing that the application successfully opens. Then install each plugin/codec one by one, verifying that Premiere will open after each install. Other than this, you can wait as the new Adobe CC 2020 apps will be dropping any day/week now or rollback your OS to a pre-Catalina version. ... View more

As has been stated, drive space should be check as well as the format of your delivery drive. Fat32 has a 4gig limit, Fat16 ha a 2gig limit and it's unlikely you would reach the limit for ExFat. The most solid formatting for files should be HFS+ on a Mac and NTFS on Windows. If all that checks, then are there any fx that are processing at the time it slows down? It could also be that at the time it slows down, the rendering of the effects is more intensive based on the footage/edits or other graphics that require more resouces. Here is a list of things to double-check:   GPU Acceleration (is it on or off?)  How much RAM is on your system. (32gig is what I would recommend unless you have some of the newer high-speed versions) Do you have sufficient hard drive space for the output Is your drive formatting NTFS (Windows) or HFS+ (Mac) Is your drive a standard HDD or SSD? If you are using HDD drives, some are only 5400RPM and are not recommended for todays editing or outputing workflows unless you are working with standard definition or basic 720P/1080P (though 1080P might be pushing it. Is your video card updated? Ultimate TEST: Try outputting using a less compressed format first: Quicktime/Prores, Quicktime/Cineform, Quicktime/DNxHD. Then take that file and re-encode as an H.264. The processing might be way too much for your system. Many professional companies I work with use this method anyways. Going straight to H.264 combined with the processing of your sequence is a lot and many times reduces the quality of the file.   Hope this helps! ... View more

What file format/codec have you been using? First off, Render at Maximum Depth most likely is not necessary in your case as you are only dealing with 8-Bit files. The argument of selecting this and exporting your files in a 10-Bit or higher format is another point that can be discussed, but selecting Max Render Depth isn't necessary and may increase encode time. Most of the companies I've worked with for stock used Quicktime (Photo-JPEG)  and maxed out the QUALITY SETTINGS or even an H.264 @ 100 Mbps or most of the time lower. Once again maintaining usually would require a codec that would achieve a minimum of 100 Mbps or higher. A codec like Prores LT could easily handle that or Prores 422 if you wanted to exceed that mark.     TARGET DATA RATES Apple ProRes 422 LT is approximately 102 Mbps at 1920 x 1080 and 29.97 fps. Apple ProRes 422 is approximately 147 Mbps at 1920 x 1080 and 29.97 fps Cineform is about 235 Mbps from what I understand and is closer to Prores 4444 (might be overkill) DNxHD 100/115/145 @ 8-Bit+ (Keep it in the SQ class of codecs for 145 Mbps or lower)   ... View more

As Ann said, and as far as I know, there is no function like this. Maybe we should talk to the InDesign engineers because they have a great feature called FILL FRAME PORTIONALLY that does exactly this. Beyond the absence of this feature in Premiere, you can go to PREFERENCES > MEDIA and choose one of the DEFAULT SCALING OPTIONS. This would be the closest thing. Unfortunately, if your footage is a different Aspect Ratio than the sequence, it will FIT but not FILL. Setting this feature will allow any file imported into your timeline to be SCALED TO FRAME SIZE or SET TO FRAME SIZE. As a side note to this, any media already in your timeline can be SET or SCALED to FRAME SIZE by RIGHT-CLICKING your mouse and choosing either function. This can be performed on one or an unlimited number of clips.   SCALE TO FRAME SIZE will scale your media to fit the Program Monitor and reset SCALE to 100%. SET TO FRAME SIZE will scale your media to fit the Program Monitor sets your SCALE to the actual percentage it was scaled to.     ... View more

As Kulpreet stated, you might want to check your video card. If your video card has been recently updated, you might need to roll the update back to a previous update. Checking that you have the latest update would be a great start. Small corruption in the frames of the video clips can also be the cause of this. We had a similar issue and then we transcoded key clips in the transition in a less compressed format like Cineform/Quicktime and this seemed to help our situation. Once again, if it works unselecting Composite in Linear, there is as least a solution. For the long term, I would definitely look into updates, codecs and media issues. Have you tried different format outputs to see if the issues hold true in all cases?  ... View more

Thank you for the information. Was there any other updates to your system or non-Adobe software installs on your system? The fact that it just started could mean that there could be a third party conflict. The fact that it crashes leads me to think that it could be corruption or conflict with codecs or even a video card issue. Double check that your video card is fully updated. This is common cause of crashing. In fact, I was getting crashing on export myself recently and updating my video card fixed this. Make sure when you uninstall that you use Adobe's CREATIVE CLOUD CLEANER TOOL. This will give you a more complete uninstall if you havent tried it and can fix many issues like you are describing. Also, if you do have any plugins or connect applications, make sure those are uninstalled as well and see if you can eliminate conflicts. ... View more

Adobe has a really excellent page for this to explain how Color Management works. Here are the highlights. COLOR MANAGEMENT can be turned off and on in PREFERENCES > GENERAL here:   As provided by Adobe...to enable or disable color management, use the following table:   Timeline Display Display when color management is disabled Display when color management is enabled Rec. 709 Rec. 709 Display is fine Display is fine, but it is not required Rec. 709 P3 Display is too saturated Display is fine Rec. 709 sRGB Display is slightly washed out. Matches what YouTube viewers see on their sRGB display. Mid Tones match Rec. 709. Some shadow details might be lost*   * Shadow details are lost because sRGB encoding in the shadows don’t have the fine granularity of the Rec. 709 shadows. In an 8-bit signal, the 20 lowest Rec. 709 codes are crunched into the 7 lowest sRGB codes. For 10 bit, the 78 lowest Rec. 709 code values are crushed into the 28 lowest sRGB values.   The link to this is here: https://helpx.adobe.com/premiere-pro/kb/color-management.html   It is not very easy or straight forward unless you know all of this but once you do, it makes everything a lot easier. Hope this helps! ... View more

You should first verify the COLOR SETTINGS of your artwork and your projects in each application. Both Adobe Illustrator and Photoshop Color Settings are located at EDIT > COLOR SETTINGS. Sometimes Color Profile mismatches can trigger this. They shouldn't, but they can. There can be other reasons, but this is a good start.     ... View more

Love the new look. Very clean and easier to navigate 🙂 ... View more

Just as an addition to what's already been said in using Premiere MASKS in conjunction with OPACITY in the EFFECTS CONTROLS PANEL or other methods--if you need cleaner more detailed selection, you can use the more powerful selection tools and features in Photoshop like SELECT & MASK. This is a feature which allows you to get finer detail in selecting things like hair and grass. Once you make a selection in Photoshop, you can just save it as a Photoshop file (PSD) and import directly into Premiere. ... View more

Hey Peter, I actually go from Windows 10 to MAC and MAC to Windows 10 a lot and I have had pretty good success with it, however, we have had issues going from one version of Premiere Pro to another. Are both versions from MAC to PC the same version? So, you have already gone to PREFERENCES > MEDIA DISK CACHE and selected DELETE UNUSED. That's good. While Link and Locate should fix all this, was the structure of any of your footage, cache, or project changed at all and copied to a new location or are you just opening from hard drive? 1. I do know of some issues of corrupt preferences interfering with what seems like unrelated issues, you might want to go to USER > APP DATA > ROAMING > ADOBE > AFTER EFFECTS and delete the version folder(s) for the PC. This will reset your preferences back to default. 2. With smaller projects, we usually organize our projects under a single Master folder and within is our Premiere Projects folder and Footage folder and anything related to the project. This allows users to keep several projects on a single drive or partition and keeps all media linked and functional. We also change the location of our media cache to mobile, fast locations (like an SSD drive) so all the cache doesn't have to be re-written. This can speed things up! If you organize this way already, ignore the following. As an experiment, you can go to FILE > PROJECT MANAGER and collect your project (Collect and Copy) and all files related to it into a single folder and then try to transfer. If you have success, it could be how your project was transferred (although, Link and Locate is usually amazing regardless). Note: If you are dealing with a massive project with a lot of media, this may not be the best choice for you. 3. This may be the last measure--but it could also be true that there are issues with Premiere itself and uninstalling and reinstalling may be in order. I would use the Creative Cloud Cleaner to reinstall. This can eliminate some corruptions in your Premiere. ... View more

This, unfortunately, can be an issue with a number of systems running Mojave. Most of the professional companies I work with will not move to Mojave for this reason. Some are having success using early versions of 2019 or even 2018 Premiere. Others are either not updating their OS to Mojave or rolling their OS back. Some things to check: Make sure your OS is updated: You've updated Premiere 2019 by reinstalling--also make sure you are on the latest Mojave Update. Did you reinstall using Creative Cloud Cleaner? This will uninstall more thoroughly (Use the Creative Cloud Cleaner Tool to solve installation problems Check your OS hard drive for corrupted sectors,etc and then repair them Double-check your video drivers are updated. Also try reinstalling your GPU drivers. While none of these things are guaranteed to fixing your issue, they are things to check. Good luck ... View more